Customer Engagement Officer

Location:  Blackpool

Salary: £22,000 – £27,000 (full time role)

CONTRACT AWARD PENDING

Looking for a new challenge ????

Inspire 2 independence are looking to recruit a confident and sales focused Customer Engagement Officer to join our team in Blackpool supporting a range of new contracts.

You will work with customers to deliver an effective engagement service. The post-holder will establish, maintain and build effective working relationships with customers, partners and employers, understanding and meeting their needs to achieve contract and company targets in relation to sustained job outcomes.

The post holder will have clear targets to engage potential and current customers using a variety of mechanisms including telephone contact, home visits and Job Centre Plus/Other Stakeholders site meetings with clear outputs resulting in customers sign up to the program or customer progression/re-engagement to the programme.

The role will include home visits to gather compliant and validation job start, outcome and sustainment information to ensure 100% compliance on financial claims improving monthly performance levels.

You will strategically develop our working partnership with Job Centre Plus in order to build and expand the current collaboration work customer engagement. Provide face to face meetings and follow up work to secure customer engagement and progression towards completing provision milestones and entering sustainable employment.

To succeed in this role the post-holder will be confident and customer focused. They will be tenacious, target driven and self-motivated with a positive attitude. They will need determination and a drive to succeed in. Driving licence and access to a vehicle is essential. Experience and understanding of ESFA funding and/or skills contracts is desirable.

Job Type: Full-time

Salary: £22,000.00 to £27,000.00 /year

How to apply: Email your CV & A Cover Letter to  Heather on heather.williams@enteri2i.com

Key Worker

Location:  Blackpool

Salary: £21,000 – £23,000 (full time role)

 

Job Description

Have you had experience of working to targets?

Are you able to motivate others?

Can you support people to make a difference to their lives?

Will you be able to work in a pressured environment?

Well, we think we have the full time role for you!!!

We are looking for a Key Worker to work at our Blackpool i2i centre, this role is to establish and maintain effective working relationships with customers, partners and employers, understanding and meeting their needs to achieve contract and company targets in relation to sustained job outcomes.

 

Your duties will involve:

  • Working to targets
  • Motivating people towards employment, providing support and removing barriers
  • Helping people to develop their skills
  • Delivering training sessions to groups and individuals
  • Understanding local labour markets

You will have had:

  • A proven track record of meeting targets against contract performance indicators
  • Experience in motivating people to progress towards employment by removing barriers and providing support.
  • Experience of using persuasive communication to deliver information to your audience
  • Experience of working in a pressured environment
  • Achievement of the relevant qualifications, the minimum qualification requirement for this role is information, advice and guidance level 3 or equivalent.

How to apply

If you would like to apply for this exciting role please send your CV and cover letter stating which position you are applying for. All offers are subject to references and Criminal Records Bureau checks.

i2i is a “Disability Confident Employer” and we welcome applications from individuals who consider themselves to be disabled. Please contact us if you are unable to apply due to your disabilities and we will seek to find ways to support you.

In compliance with the Data Protection Act, your details will not be passed to any third parties and will be used for the purpose of the role you have applied, or any other suitable roles. Your details will be retained no longer than necessary and disposed of in a confidential manner.

We thank you for your interest in the above position.

How to apply: Email your CV & A Cover Letter to  Heather on heather.williams@enteri2i.com