Read Our Testimonials

“I would just like to truly thank the people here at i2i for their help, support, kindness and training in helping me get back into work. I have always had a slight confidence problem and my advisor Tracy was very kind and supportive to me, which I am very grateful for. Tracy put me forward for the Customer Service course with James as the tutor. His help and teaching helped me to get the job I now have. I am ever so grateful and thankful to James, as if I hadn’t taken that Customer Care Course, I’d not have got the job. What James taught me helped me to have the confidence to pass the interview - my first in two years. It is such a relief to be back in work after a couple of years stuck on Job Seekers’ Allowance.” Tracey, i2i Stoke (Nov 2012)

“I feel the Customer Service course was an excellent thing to do, as it has made me more confident in myself as well as feeling more confident in going forward for job roles and opportunities. James led the course well and delivered an excellent customer service qualification. He made it fun, easy to learn and a joy to be on. This course has helped to add to my CV, which will make me more employable and increase my chance of finding work. A big thanks to James.” Nathan, i2i Stoke (Nov 2012)

“I have been at i2i Cannock for approximately nine weeks after being a full-time single Mum for 17 years. I have today achieved my BTEC Level 2 Customer Service qualification with good grades - something that I didn't think I would have the opportunity to do before going to i2i. I have really enjoyed 'using my brain' again and the experience has given me not only the qualification, but confidence, pride, motivation and the determination to go onwards and upwards from here. Our tutor Dave has made the course very informative, educational and enjoyable. He has encouraged us at every step and I can not praise or thank him enough. The things we have learned have already helped me in my daily life and I am sure that many more positives will come from this experience. I would strongly urge people to take this course as they will get so much more than just the qualification from it.” Lis, i2i Cannock (Dec 2012)

“Because it was our first venture into safe handling of medicines, it was a comfort to know that a team of skilled Tutors were working on our behalf. I know that engaging the learners was a difficult process in the first place, due to shift patterns in the care sector. The flexibility that was shown in making sure everyone was able to enrol and benefit from entry to the course, will no doubt add to the up-skilling of the sector.” Penny Purdam - Programme Leader - Customised Training

“When I first started the Work Programme, I didn’t really know what I was doing, but now I have been to a few job interviews, have a great CV, and have completed a few courses to get my Customer Service Level 2 Certificate. I have a job set up for Monday and I have Annette and Sarah to thank for all the work they put in to help me get a job.” Mike, Skelmersdale (Nov 2012)

“I would like to thank all of the staff at Tameside for all the help they gave me in getting me back into work and for keeping me on track when I felt down. Especially to Karen for helping me get on the BTEC Customer Service course, which was instrumental in getting me a job. Also Benn for the help with interviews techniques and Colin for the help with my CV. They are a great team and are always ready to help. Thanks to them, I know that the support is still there now that I am back in work. Just being able to get help with expenses when going to interviews made a lot of difference. Once again, thanks.” Richard, i2i Tameside (Nov 2012)

“I have just completed a BTEC Level 2 Customer Service course. The course was fun to do, while giving you the chance to improve your skills. The tutor was excellent, and gave you the encouragement to want to learn more. The staff at i2i are excellent. They are always there to help and improve your chances of gaining employment.” Yvonne, i2i Stoke (Dec 2012)

“I had been unemployed for two years when I took a Customer Service course with i2i. Within a week of finishing the course I attended an interview and gained employment at a call centre. This was thanks to the interview techniques, body language skills and customer service experience I gained on the course. I am now in permanent employment and looking forward to my future. I would recommend this course to anyone looking for employment within a customer service role or anyone who wants to gain successful interview skills.” Lorraine, i2i Blackpool (Dec 2012)

“I have been attending the i2i service in Scunthorpe and have received some fantastic support throughout my time here. I have had a personal advisor (Vicky) who has been able to give me full support with seeking employment within the local area. Vicky has been a great help when I have required any information and it’s been a pleasure working with her. I have also gained a BTEC Level 2 qualification for Customer Service. This training took place over a six week period within the Scunthorpe branch and was with Dot, who was a fantastic mentor and helped me gain some excellent skills from the course.” Jodie, i2i Scunthorpe (Jan 2013)

“My course tutor Marcia was very helpful and supportive to everyone on the course (Customer Service BTEC). Marcia was very patient with me because as an M.S. sufferer I sometimes need extra time to concentrate and to do things right. I also felt fatigued during the course, but Marcia did not give up on me. She treats every one in a kind and friendly manner. She was always willing to give extra lessons to me and to the rest of her students - until everyone was happy and had passed the course with their head held high. I am very happy that I have passed the course. Thank you to Marcia and to other i2i team members.” May, i2i Walsall (Jan 2013)

“I have been taking the Customer Service BTEC course over the past few weeks and passed my exam yesterday. I just wanted to say how much I enjoyed the course and as a result have now gained a huge confidence boost and realised dealing with customers is not as scary as I originally thought. It has also helped me realise where I have been going wrong in my job search activity and what I need to do to improve. The tutor for the course was funny and friendly and the content was not too much to take in with only a short time on the course (only 4 days). Thank you i2i!” Natalie, i2i Blackpool (Dec 2012)

“I thoroughly enjoyed the Customer Service course as it consolidated my existing knowledge and helped increase my overall level of competency in this area. The course was very well delivered by the facilitators (Steve and Amita) and the environment was conducive to a positive learning experience overall. I felt engaged throughout and now have more confidence in my ability to deliver an excellent customer service. Thank you.” Ross, i2i Manchester (Dec 2012)